Replace Your Front Desk FAQ With a Digital Concierge

The Front Desk Problem

Your front desk staff answers the same questions every day. "Where should we eat tonight?" "What's the best beach?" "How do we get to the airport?" "Is there a pharmacy nearby?" These aren't complaints — they're opportunities. But they consume staff time that could be spent on higher-value guest interactions.

• Front desk staff spend hours answering repetitive destination questions
• Printed concierge guides are outdated before they're distributed
• Staff recommendations are inconsistent across shifts
• Guests who don't ask miss out on great local experiences
• No way to track which recommendations lead to guest satisfaction

What Destinito Offers Hotels

Destinito provides your hotel with a digital destination concierge — a guest-facing AI that answers questions about your property and the surrounding area instantly and accurately.

• AI Concierge — Guests ask questions through a mobile-friendly chat interface. "Where's a good seafood restaurant?" "What's the closest beach?" "Can I walk to town?" The AI responds with verified, structured recommendations.
• Branded Guest Guide — A digital guide with your hotel's branding featuring local restaurants, beaches, activities, transport, and essential services.
• Staff Knowledge Base — The same destination data that powers the AI is available to your staff. Consistent recommendations, every shift.
• Multi-Language Support — English, Spanish, French, and Dutch. International guests get answers in their language without staff needing to be multilingual.
• Digital Coupons — Partner with local businesses to offer exclusive deals to your guests. Restaurant discounts, activity vouchers, and transport deals — all trackable.

AI That Knows Your Destination

The Destinito AI doesn't search the internet and hope for the best. It uses structured, verified data about your destination — real restaurants with actual menus, beaches with accurate descriptions, activities with practical information. When your guest asks for a recommendation, they get one they can trust.

The AI also knows your property. Check-out time, pool hours, breakfast schedule, shuttle service — you configure the property-specific information, and the AI handles the rest.

Structured Destination Data

Hotel concierge quality depends on the quality of information behind it. Destinito maintains curated destination databases with verified business listings, current hours, accurate descriptions, and real photos. This data is updated continuously — not scraped from review sites that may be outdated.

For boutique hotels and independent properties, this levels the playing field. You get the same quality of destination intelligence that large hotel chains spend millions developing internally.

Revenue Through Better Experiences

Better-informed guests have better stays. Better stays lead to better reviews. Better reviews drive more bookings. The ROI of destination intelligence is measured in:

• Guest satisfaction scores — Guests who receive good recommendations rate their stay higher
• Review quality — Guests mention helpful recommendations in positive reviews
• Front desk efficiency — Staff spend less time on repetitive questions, more on personalized service
• Partner revenue — Commission on bookings made through your hotel's recommendations
• Repeat bookings — Guests who had a great experience come back

Digital Coupons for Hotel Guests

Partner with local restaurants, activity providers, and service businesses to offer exclusive deals through your hotel's digital guide. Your guests get curated deals. Local businesses get qualified foot traffic. You build stronger community partnerships. Every redemption is tracked so you know which partnerships deliver value.

Frequently Asked Questions