Better Guest Information Means Better Reviews

Guest Experience Starts Before Check-In

The moment someone books your property, the experience begins. They have questions. How do I get there from the airport? What should I know before arriving? Is there a grocery store nearby?

Most hosts handle this with a check-in message and maybe a PDF. The guest reads some of it, forgets the rest, and messages you later. This is where guest experience breaks down — not because you don't care, but because the format doesn't work.

What Great Guest Experience Looks Like

A great guest experience means the guest has all the information they need, organized clearly, available on their phone, and accessible at any time. It means they don't have to message you to find the WiFi password. They don't have to Google "restaurants near me" and end up at a tourist trap.

• Property information that's easy to find and clearly organized
• Local recommendations from someone who actually knows the area
• Instant answers to common questions through AI chat
• A personal touch — welcome messages, host tips, local secrets
• Multi-language support so international guests feel at home

Why Information Quality Matters

When a guest asks "where should we eat?" and you send them to a great local restaurant, they remember that. When they ask about the best beach and you point them to a quiet spot that matches what they're looking for, they appreciate it.

The quality of your recommendations directly impacts guest satisfaction. That's why Stay uses structured destination data instead of generic web results. Restaurants have real descriptions, locations, and cuisine types. Beaches have actual photos and details. Activities have practical information.

The Personal Touch at Scale

Personalized guest links let you address each guest by name, include check-in/out dates, and add a personal welcome note. The guide feels like it was made just for them — because it was.

For property managers with multiple units, this scales effortlessly. Each property has its own guide. Each guest gets their own link. The system handles the personalization while you focus on operations.

What Guests Actually Want

Based on the most common questions guests ask through the AI assistant, here's what matters most to them:

• Clear check-in instructions (especially for self check-in)
• WiFi that works and a password that's easy to find
• Restaurant recommendations they can trust
• Information about the local area (grocery stores, pharmacies, ATMs)
• Beach and activity suggestions for different days
• Transport options from the airport

A digital guest guide with AI covers all of this. Your guests get what they need. You get fewer messages and better reviews.