Stop Answering the Same Guest Messages Over and Over

The Messaging Problem Every Host Knows

If you host on Airbnb, VRBO, or any other platform, you know the pattern. A new booking comes in. The messages start. They're almost always the same questions you answered last week.

• "What's the WiFi password?"
• "What time is check-out?"
• "Where should we eat tonight?"
• "How does the air conditioning work?"
• "Is there parking at the property?"
• "What's there to do around here?"

Each message requires your time and attention. Multiply that by 20, 30, or 50 bookings a year and you're spending serious hours on repetitive replies. That's time you could spend improving your property, growing your business, or just living your life.

How a Digital Guest Guide Reduces Messages

The solution is simple: give guests the answers before they ask. A digital guest guide puts all your property information, house rules, and local recommendations in one accessible place. Guests open it on their phone and find what they need.

But a static guide only gets you partway there. Guests still have questions that fall outside the guide's content. That's where the AI assistant makes the difference.

AI Answers the Questions Your Guide Doesn't Cover

The Stay AI assistant is built into your guest guide. When a guest types a question, the AI responds immediately using your property information and local destination data.

This covers the long tail of questions — the ones you can't anticipate and can't put in a FAQ. "Is there a pharmacy open on Sunday?" "Can I get an Uber from the airport?" "What's a good beach for kids?" These are answered instantly without your involvement.

What This Looks Like in Practice

Before: Guest sends message. You see notification. You type reply. Guest sends follow-up. You reply again. Repeat 5-10 times per booking.

After: Guest opens guide. Finds WiFi password. Reads check-in instructions. Asks AI for restaurant recommendation. Gets answer. No messages sent to you.

You still receive messages when guests have something truly personal or urgent to discuss. But the volume drops significantly because the routine questions are handled.

It Works for Every Booking Platform

Stay works with any booking platform — Airbnb, VRBO, Booking.com, direct bookings. You share the guide link in whatever messaging system you use. The guest clicks, opens the guide, and has everything they need.

For each guest, you can create a personalized link with their name, check-in date, and a welcome note. It takes 30 seconds and makes the experience feel personal.

Time Is Your Most Valuable Resource

Hosting is a business. Every hour you spend on repetitive messaging is an hour you can't spend on marketing, maintenance, guest experience improvements, or adding new properties. Automating the routine questions isn't lazy — it's smart.